ORDERING + FAQ
All the prices shown in our shop are in US dollars.
I just placed an order and I want to change it or add to it.
Absolutely, you can change your order or add as long as we haven’t already sent it out! Simply email us with your contact info and we will gladly help you out, firstname.lastname@example.org
I need to cancel my order, what do I do?
Email us email@example.com. We will take care of you.
My order will not go through, what do I do?
Try refreshing your browser cache as a first step. It is also a good idea to verify that all of your shipping and credit card information is entered correctly.
For our international customers, you may have to call your credit card company to let them know it is you using your card.
Not sure if your order went through?
Worried you ordered twice?
Contact us Monday to Friday 9:30am-5:00pm PST by email.
Can I place an order over the phone?
Unfortunately no, at this time we are unable to take orders over the phone.
What should I do if I did not receive an order confirmation?
Check your spam, TD news doesn’t belong there! Worried you may have entered the wrong email address? Contact us, we’ll look into it promptly.
Send us an email to firstname.lastname@example.org.
Do you repair malas?
Yes! You can get more details about our repair service here
Will my jewelry look the same as in the picture?
Each piece of jewelry is hand made by our fabulous Mala Makers. Each piece will vary due to its uniqueness. Our stones are all natural gemstones, making each one unique in colour, vibration and property. Your mala is unique like you are, and we hope that you embrace the individualism of each piece.
I can’t find an item that I saw last week, what should I do?
We have many Limited Edition items in our shop, so if it is not on the website, it may have been manifested by another TD tribe member.
Are all Malas the same length?
Great question. Each Mala design varies in length, this is based on the stones used in the creation. As a guideline: Sandalwood Malas are longer than Rudraksha and Rosewood Malas due to the size of the wooden beads. We provide a pretty accurate length estimate on the products description page.
How do I care for my Mala?
Although we know that you love your malas and want to take them everywhere, please treat them with care. They are not meant to be worn during yoga practice or any vigorous activity. Treat your malas with love, respect and sensitivity, as they are hand made. Malas are a sort of rosary and although they may be worn as a constant reminder to stay focused on our journey they should be worn and hung with care.