RETURNS + EXCHANGES
We understand that a Boho girl can change her mind from time to time! We offer exchanges and returns for your mala, intentional accessories or apparel within 30 days of your purchase date. Please let us know why you are returning your item by email or sending us note, we are always looking for feedback and ways to improve. Please note you are responsible for any shipping or postal fees you incur when shipping returns and exchanges back to us.
Please return your items to us through a postal service. Choose a prepaid, insured, traceable delivery service and mail your package to our below address. For ex. Canada Post, USPS. and Australia Post. We do not accept courier packages or packages sent with COD charges.
For exchanges, please include a note with your package indicating what you would like to exchange, and clearly indicate the return address. You are also required to cover the cost of shipping your new product back you. Payment options include: Paypal, VISA and MasterCard.
Please send your gems to:
2821 East Jackson Avenue #A
Anaheim, CA 92806
Your refund will be paid in the currency in which it was received by us. If you paid in a currency other than USD dollars, you are liable for the costs of exchange. Outgoing shipping charges are not refunded.
*We will not accept returns or exchanges on used or worn product.
So…you’ve had a breakthrough!
If your mala breaks – don’t worry! It could actually be a good thing. When a mala breaks it represents karma breaking. It can be a positive sign of progression.
We are happy to restring your Tiny Devotions mala for a fee of $35 USD + applicable taxes.
Simply add the “Mala Repair” to your cart and select “Check Out”.
Please send your broken mala to:
Tiny Devotions, LLC
14271 Jeffrey Road #506
Irvine, CA 92620
Please ensure you include a return address, plus a copy of your payment confirmation.
Also, please indicate on package “Temporary Import for Repair” to avoid any charges/delays at the border.
Have questions? No problem! Email us: firstname.lastname@example.org
OUR 30-DAY GUARANTEE
If you mala breaks within 30 days of your purchase date, we will restring it without any charges. Please email email@example.com
THERE’S SOMETHING WRONG WITH MY ORDER…
While we do our absolute best to ensure that every package we send out is perfect, occasionally mistakes happen.
If something went wrong with your order, don’t worry! Just send a description of the problem and a photo to firstname.lastname@example.org and we will happily solve it for you! Kindly allow 24 to 48 hours for us to get back to you.
CAN I RETURN, EXCHANGE OR REPAIR AN ITEM I PURCHASED FROM A RETAILER?
We would suggest you contact the store it was purchased from as a first step. If they are unable to help you, contact us at: email@example.com. We will make things right.
We will always take care of repairs for our customers, check out our repair policy up top.