So you've had a breakthrough.
If your mala breaks – don’t worry! It could actually be a good thing. Take a deep breath; everything is fine. When a mala breaks, it can be a positive sign of progression - some say it represents a breaking of previous undesired negative patterns.
We are happy to restring your Tiny Devotions Mala for a fee of $40 USD + applicable taxes. Bracelets can be repaired for a fee of $30 USD + applicable taxes. (We regretfully decline repairing products from other vendors.)
This service isn't meant to be an income generator for us; we are merely providing this feature to support our valued community as we know how much you've come to love your items.
**Please provide us with the following + read the instructions carefully so we can restring your malas to the best of our ability:
1. Customer is to Provide ALL pieces to the necklace or bracelet. We will do our best to replace any missing pieces given that they are common pieces or parts that are in our current inventory. Customer is to provide specific stones or chords not used in current styles on Tiny Devotions store. We regretfully decline purchasing specific stones, seed beads, or chord colors not in current styles for the repair.
2. Share the product photo if available to email@example.com with order number in email title. Products with no specific instructions will be restrung in similar fashion to current TD products. If the style needs to differ, or if there are specific instructions, please see number 3.
3. Provide any special instructions. Please provide detailed instructions on how to string up your mala if it's different from current styles. With failure to provide specific instructions, ALL COSTS (including labor, shipping, and parts) will need to be provided by the costumer. Tiny Devotions is NOT responsible for changing it afterwards.
4. Include a return address + payment confirmation. When the repair is completely, in approximately in 7 to 14 working days, it will be shipped back to sender.
5. All sales are NOT applicable to mala repairs.
Over the past years, we've created hundreds of unique pieces and some of them are very limited editions (one of a kind). If the exact stones or items aren't available, we will do our best to recreate and enhance your piece. If your design is unique and different from what you see on our online store, please give specific instructions ahead of time!
Simply add the "Mala Repair" to your cart and select "Check Out".
Please send your Mala repair to:
Tiny Devotions, LLC
2821 East Jackson Avenue #A, Anaheim CA 92806
We will repair all of our products for free within 60 days of purchase if sent back to us. After 60 days, please purchase a mala repair for service.
Turn around time will be approximately 7-14 business days.
ALL SALES ARE NOT APPLICABLE TO MALA REPAIRS. Most natural stones have crystal lines in them and sometimes natural cracks. They are also soft and can be damaged or broken, therefore there is not a lifetime warranty on our products. Please note that mala repairs are not applicable to the following: All products or hand-knotted malas from other vendors. Broken or cracked main guru stones (as they cannot be simply repaired and damage is not attributed to craftsmanship). Products no longer available or in inventory. Normal wear down of products or simply wanting a replacement for a new product.
We reserve the right to determine serviceability of the products.
Have questions? No problem! Email us: firstname.lastname@example.org
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